Since its foundation, Toyota has been using its Guiding Principles to produce reliable vehicles and sustainable development of society by employing innovative and high-quality products and services. The Toyota way permeates the core of the company's managerial functions as well as how it brings quality vehicles to the customer.
The guiding principles of Toyota are inspired by its long-term philosophy that the right process will bring about the right results. We believe that Toyota can add value to its customers and stakeholders by developing its people and provide solutions by promoting learning and organizational training. The following principles guide Toyota's day to day operations:
Continuous Improvement
Toyota Motor Corporation’s vehicle production system is a way of “making things” that is sometimes referred to as a “lean manufacturing system” or a “Just-in-Time (JIT) system,” and has come to be well known and studied worldwide.
This production control system has been established based on many years of continuous improvements, with the objective of “making the vehicles ordered by customers in the quickest and most efficient way, in order to deliver the vehicles as quickly as possible.”
When a challenge is welcomed, we solely commit ourselves to challenge our knowledge hub and we try our best to get it done. Every challenge must be approached not only with creativity but also with courage.
Kaizen is the essence of continuous improvement, which is believed and followed at Toyota worldwide. It is a way of thinking which encourages and empowers everyone to identify where and how even small changes can be made to benefit the business, the team and their performance.
Genchi Genbutsu – “going to the source” – is about checking the facts, so we can be sure we have the right information needed to make a good decision.
In our relationships with our colleagues and with others, it is important everyone is respected both for what they contribute and who they are. That includes their ideas and their cultural and personal beliefs. Through Respect, we accept personal responsibility for what we do and build mutual trust and understanding with those around us. It is also central to our mission to build a diverse and sustainable workforce that reflects society around us and our changing customer base.
Successful teamwork is about everyone understanding the goals and working together to achieve them. Every member of a team is allowed to do their best and the accountability to achieve results. That is true throughout our business, from the board room to the production line. We recognize that our people are our greatest asset. We strive to give them stable employment and, with the Toyota Way, the opportunities to develop their skills, responsibilities and commitment as individuals and committed team members.
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